3rd Line Service Desk Engineer

From £28,000 to £35,000 per annum Dependant on experienceCelon is looking for a talented Graduate Application Support Engineer to develop their career in a hands-on role in a tech focussed environment. The ideal candidate will be a proactive self-starter with excellent technical, customer service and organisation skills and the capability and confidence to help design IT standards and develop efficient process and procedures. This is an exciting opportunity for enthusiastic candidates eager to learn and progress their careers. From £170 to £180 per day all inclusive.My housing association client is looking for an experienced 1st/2nd Line Service Desk Engineer for a month limited company contract initially working at their HQ based on the outskirts of Bristol. My client has indicated that they are looking for someone who can be available to go into the office full-time initially to help familiarisation around their systems & processes.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview. Evidence of a successful track record in a helpdesk environment.

Service Desk Analyst (1st Line Support)

In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

  • Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels.
  • Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities.
  • To perform this job successfully, you must be competent in performing your daily tasks self-managed.
  • Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent.
  • An extensive level of training will be provided to further strengthen your technical skills with a budget towards certifications.

They found us the right technology and installed it very quickly, with no disruption. Check monitoring systems for incidents and action or escalate as required. We have an exciting opportunity for a Service Desk Engineer to join our team. Contribute to the Service Desk Team, with ideas and suggestion to improve customers experience. Provide support cover for GCC customers 1st/2nd Line Support on Microsoft Windows 10/11, MS Office and Microsoft 365.

Day-to-day tasks

What your skills are worth in the job market is constantly changing. Maintain current technical knowledge and trouble shooting tools. Ability to adapt communication to best support customer need. Create, action, and manage help desk engineer tickets through to resolution or escalation in line with SLAs and thresholds. Action any Feedback issues on individual Service Desk tickets. If you have reason to believe this job is out of date, please let us know.

About The Author


Leave A Reply